Your information. Handled with care.

Information We May Collect

The type of information collected depends on how you interact with BluePeak E-com.

How We Use Information

Personal information may be processed where reasonably necessary to operate our e-commerce website and provide the services requested by customers.

Depending on your interaction with BluePeak E-com, we may use information to:

• Create and manage customer accounts.
• Receive, verify and process orders.
• Arrange order fulfilment and delivery.
• Provide order confirmations and transaction-related communication.
• Provide order tracking information.
• Respond to product and customer support enquiries.
• Process applicable cancellations, returns, replacements and refunds.
• Maintain transaction and business records.
• Protect the website, customers and business against fraud, abuse, suspicious activity and security incidents.
• Diagnose technical problems and maintain website performance.
• Comply with tax, accounting, regulatory, legal or lawful government requirements where applicable.
• Send marketing or promotional communication where permitted and where you have provided any consent required by applicable law.

Orders & Payment Information

When you place an order, certain information is necessary to process the transaction, identify the customer, provide delivery information and maintain transaction records.

Payments may be processed through banks, payment gateways, payment processors or other payment service providers made available at checkout.

Payment providers may process information according to their own privacy policies, terms, security practices and legal obligations.

Cookies & Similar Technologies

BluePeak E-com may use cookies, browser storage and similar technologies to support website functionality.

Depending on the features enabled on the website, cookies may be used for:

You may be able to control or delete cookies through your browser settings. Restricting essential cookies may affect cart, login, checkout or other website functionality.

When Information May Be Shared

We do not need to make personal information publicly available in order to operate the website. Information may, however, need to be shared with service providers involved in providing the requested service.

Depending on the transaction or service, recipients may include:

• Payment gateways, banks and payment processors.
• Delivery, courier and logistics partners.
• Website hosting and infrastructure providers.
• Email, SMS or customer communication providers.
• Website security and fraud-prevention providers.
• Technology and website service providers.
• Professional advisers, auditors or accountants where reasonably necessary.
• Government, regulatory, law-enforcement, judicial or other authorities where disclosure is required or permitted by applicable law.

Service providers should receive only the information reasonably necessary for the relevant service and may be subject to their own legal and contractual obligations regarding personal information.

Data Retention

We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for another lawful purpose.

Retention may depend on factors including:

• Whether your account remains active.
• Whether an order or support request remains open.
• The need to maintain transaction history.
• Applicable return or refund processes.
• Fraud prevention and website security requirements.
• Accounting, GST, tax or corporate record requirements.
• Legal claims, disputes or regulatory obligations.

Where information is no longer reasonably required and there is no lawful reason to retain it, we may delete, anonymise or otherwise securely dispose of the information as appropriate.

Information Security

BluePeak E-com aims to use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information processed.

Security practices may include measures relating to:

No website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should also protect their login credentials, devices and account access.

Your Privacy Rights & Choices

Depending on applicable law, the nature of our processing and the legal provisions in force at the relevant time, you may have rights or choices relating to your personal information.

These may include the ability to:

• Request information about personal data being processed.
• Request correction of inaccurate or incomplete information.
• Request updating of relevant personal information.
• Request erasure of personal information where applicable.
• Withdraw consent where processing is based on consent, subject to applicable consequences and legal requirements.
• Raise a grievance regarding the processing of personal information.
• Exercise any nomination or other right available under applicable data-protection law.

Certain requests may be subject to verification of your identity and may be limited where retention or processing remains necessary for transaction records, fraud prevention, legal claims, tax compliance or other lawful obligations.

Children & Minors

BluePeak E-com is an e-commerce platform intended to be used for lawful shopping transactions.

Where a customer is not legally capable of entering into a transaction independently, use of the website, submission of personal information and purchases should take place with the involvement and supervision of a parent or lawful guardian as required by applicable law.

If you believe information relating to a child or minor has been provided inappropriately, please contact us so the matter can be reviewed.

External Websites & Services

Our website may contain links or integrations connected with third-party websites, payment providers, delivery services, social platforms or other external services.

Once you interact directly with a third-party service, its privacy policy and terms may apply to information processed independently by that third party.

BluePeak E-com is not responsible for the independent privacy practices of external websites or services that are not operated by BLUEPEAK E-COM PRIVATE LIMITED.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, business processes, technology, service providers, regulatory requirements or legal obligations change.

The revised version may be published on this page with an updated “Last Updated” date. We encourage customers to review this page periodically for the latest version of the Policy.