Shipping Policy

Scope of This Shipping Policy

This Shipping Policy applies to eligible physical products purchased through the BluePeak E-com website and explains the general process followed from order confirmation through dispatch and delivery.

This policy should be read together with our Terms and Conditions, Return & Replacement Policy and Refund & Cancellation Policy.

Shipping Coverage and Serviceability

Orders may be shipped to locations within India that are serviceable by the courier or logistics partners available for the relevant destination.

Serviceability may vary according to postal code, courier coverage, product characteristics and operational conditions.

If delivery is not available for a particular address or postal code, the order may be restricted, held for review or cancelled as appropriate.

Order Processing

Order processing normally begins after the order has been successfully placed and any required payment or order verification has been completed.

Before dispatch, an order may be subject to:

• Product availability confirmation
• Payment confirmation where applicable
• Delivery address and postal code review
• Basic fraud or security checks
• Packing and preparation for courier handover

Processing may take longer during high order volumes, public holidays, operational disruptions or where additional verification is reasonably required.

Shipping and Delivery Charges

Any applicable shipping, delivery or handling charge will be presented through the website or checkout where such a charge applies.

Charges may vary depending on factors such as destination, order value, product, delivery method or any shipping arrangement available at the time.

Customers should review the final order total before completing the purchase.

Delivery Address and Contact Information

Customers are responsible for providing accurate, complete and serviceable delivery information while placing an order.

Delivery information should include, where required:

• Recipient name
• Complete building, house or flat details
• Street, locality or area
• City and state
• Correct postal code
• Reachable mobile or telephone number

We may not always be able to change a delivery address after an order has entered processing or has been handed over to the courier.

Dispatch and Order Tracking

Once an order has been dispatched, available shipment or order status information may be provided through the website, courier system, account area or order communications.

Customers may use the BluePeak E-com Order Tracking page to review available order information.

Split or Multiple Shipments

An order containing multiple products may, where operationally necessary, be dispatched in more than one package or shipment.

Separate shipments may arrive at different times and may have different tracking information.

A partially delivered order does not necessarily mean that the remaining products have been cancelled.

Delivery Attempts

Courier partners may contact the recipient or attempt delivery according to their normal operational process.

Customers should ensure that the delivery phone number remains reachable and that someone is available to receive the shipment where required.

If delivery cannot be completed because the recipient is unavailable, the address is incomplete or access to the location is not possible, the courier may reattempt delivery or return the shipment according to its process.

Delivery Delays

Although we aim to support timely delivery, delays may occasionally occur.

Possible reasons include:

• Courier network delays
• Severe weather
• Transportation disruption
• Public holidays
• Remote-area serviceability
• Incorrect or incomplete customer information
• Government restrictions or local disruptions
• Unexpected operational or technical issues

If an order appears substantially delayed, customers may contact BluePeak E-com with the relevant order information for assistance.

Lost or Undelivered Shipment

If tracking information indicates an unusual delay or a shipment cannot be located, the matter may need to be reviewed with the relevant courier or logistics provider.

Customers should contact us with the order information if a shipment appears to be lost or remains undelivered beyond a reasonable period after the expected delivery window.

Where a shipment is confirmed as lost and the order cannot be successfully delivered, an appropriate resolution may include replacement or refund depending on the circumstances, product availability and applicable policy.

Return to Origin (RTO)

A shipment may be returned to the sender by the courier if delivery cannot be completed.

Reasons may include:

• Incorrect or incomplete address
• Recipient unavailable after delivery attempts
• Recipient unreachable
• Delivery refused
• Location outside courier serviceability
• Other courier-related delivery failure

If an order is returned to origin, the next available action may depend on payment method, product condition, reason for return and whether re-shipping is operationally available.

Cash on Delivery Orders

Cash on Delivery, where available, may depend on postal-code serviceability, order value, courier availability or other operational conditions.

Availability of Cash on Delivery for one destination or order does not guarantee that the same payment method will always be available for future orders.

The recipient should pay only the applicable amount associated with the order as presented through the authorised order or delivery process.

Refused Delivery

If an order is refused at the delivery location, the courier may return the parcel to origin.

Refund, re-shipment or any applicable charge relating to a refused shipment will depend on the circumstances of the order and the policies applicable to the transaction.

International Shipping

International shipping is not treated as a standard shipping option unless it is expressly made available through the website or checkout for the relevant destination.

If international delivery is enabled in the future, additional shipping, customs, import, tax, documentation or destination-specific requirements may apply.

Returns, Refunds and Consumer Rights

Shipping-related issues may also be subject to our Return & Replacement Policy and Refund & Cancellation Policy.

Nothing in this Shipping Policy is intended to remove or restrict any right or remedy that cannot lawfully be excluded.