Return Policy

Scope of This Policy

This Return Policy applies to eligible physical products purchased through the BluePeak E-com website.

Return eligibility may vary depending on the product, reason for return, product condition and circumstances of the transaction.

This policy should be read together with our Refund & Cancellation Policy and Shipping Policy.

Eligible Return Reasons

A product may be considered for return or replacement where applicable in situations such as:

• The wrong product was delivered
• The product arrived damaged
• The product appears defective on delivery
• The product is materially different from the product ordered or described
• A required part or item is missing from the delivered package
• A size-related issue applies where selectable sizes were offered for the product and the relevant return conditions are satisfied

Condition of Returned Products

Unless the return itself relates to a defect, damage or other qualifying issue, the product should generally be returned in substantially the same condition in which it was delivered.

Where applicable, the product should be:

• Unused
• Unworn
• Unwashed
• Unaltered
• Free from customer-caused stains, perfume, makeup, odour or damage
• Returned with original tags where supplied
• Returned with original packaging and accessories where reasonably applicable

Non-Returnable or Ineligible Cases

A return may be declined where the applicable return conditions are not satisfied, including situations such as:

• Product used, worn, washed or altered after delivery
• Product damaged after delivery due to misuse, improper handling or customer action
• Original tags removed where tags were supplied and their removal prevents normal resale or verification
• Material packaging or accessories missing without reasonable explanation
• Return request raised after the applicable request period without a qualifying reason
• Minor colour variation caused by lighting, photography, screen calibration or display settings
• Minor print, pattern or placement variation that does not materially change the product
• Customized or personalised products where clearly identified as such before purchase, subject to applicable consumer rights
• Products clearly identified as final-sale or otherwise non-returnable before purchase, subject to applicable consumer rights
• Fraudulent, abusive or materially misleading return requests

Size-Related Returns

For products where selectable sizes are offered, a size-related return or replacement may be considered if the product otherwise satisfies the applicable return conditions.

Replacement with another size is subject to stock availability.

If the requested replacement size is unavailable, another resolution may be offered according to the applicable refund or return process.

How to Request a Return

To request a return, contact BluePeak E-com through the Contact Us page and provide sufficient order information for us to identify and review the request.

Please provide, where relevant:

• Order number
• Customer name
• Registered contact number
• Product concerned
• Reason for requesting return
• Supporting photographs or other reasonable evidence where required

Reverse Pickup and Self-Shipping

Where reverse pickup is available for the customer's location, return collection may be arranged through an available courier partner.

Reverse pickup availability depends on courier serviceability and operational conditions.

If reverse pickup is not available, the customer may be asked to send the approved return to the address communicated by the support team.

Return Inspection and Quality Check

Receiving a returned product does not automatically mean that the return has been approved.

Returned products may be inspected to verify:

• Product identity
• Reason for return
• Product condition
• Tags and packaging where applicable
• Whether damage or alteration occurred after delivery

The outcome of the review determines whether the return, replacement or associated refund can be approved under this policy.

Replacement

Where a replacement is approved, we may arrange replacement with the same product or another eligible variant depending on the nature of the request and stock availability.

Replacement processing may begin after the original product has been collected, received or otherwise verified as required for the particular case.

If the required replacement product or variant is unavailable, another suitable resolution may be offered.

Refund After an Approved Return

Where an approved return qualifies for a refund, refund processing will follow the applicable Refund & Cancellation Policy.

For prepaid orders, an approved refund may generally be processed back to the original payment method where available.

For eligible Cash on Delivery orders, a verified bank account, UPI detail or another suitable refund method may be required.

Additional time may be taken by banks, payment networks or payment service providers after a refund has been initiated.

Return Shipping Charges

Where a return is approved because the customer received a damaged, defective, wrong or materially misdescribed product, reasonable return shipping arrangements will generally be handled by S2M Retail Shop where operationally possible.

For size-related or other customer-requested returns that are not caused by an error attributable to the seller, return or re-shipping charges may apply if they were clearly communicated for the applicable transaction.

Consumer Rights

This Return Policy describes the operational return process offered through BluePeak E-com.

Nothing in this policy is intended to remove, restrict or override a consumer right or remedy that cannot lawfully be excluded.

Where applicable law provides a customer with a right or remedy beyond the operational terms described here, the applicable legal requirement will prevail.