Refund & Cancellation Policy

Scope of This Policy

This policy applies to eligible orders placed through the BluePeak E-com website.

It covers customer-requested cancellation, cancellation by BluePeak E-com, refunds arising from eligible cancellations, failed or duplicate payments and refunds arising from approved product returns.

Product return eligibility is separately governed by our Return Policy.

Cancellation After Dispatch

Once an order has been dispatched or handed over to the courier partner, it generally cannot be cancelled through the normal cancellation process.

If you no longer want the product after dispatch, the applicable return process may need to be followed after delivery, provided the product qualifies under the Return Policy.

Cancellation by BluePeak E-com

We may cancel an order where reasonably necessary, including situations involving:

• Product becoming unavailable
• Payment failure or unsuccessful verification
• Incorrect or incomplete delivery address
• Courier serviceability restrictions
• Obvious pricing or technical error
• Suspected fraudulent or unauthorised activity
• Operational circumstances preventing order fulfilment
• Legal or regulatory restrictions

Where we cancel a prepaid order after successful payment has been received, an applicable refund will be processed.

Partial Order Cancellation

Where an order contains multiple products, cancellation of only part of the order may be possible if those items have not already entered a stage where cancellation can no longer be processed.

If only part of a prepaid order is successfully cancelled, the approved refund will normally relate only to the cancelled product or portion of the order and any applicable adjustment.

Refund Eligibility

A refund may be processed where applicable in situations such as:

• An eligible prepaid order is cancelled before dispatch
• An order is cancelled by BluePeak E-com after successful payment
• A product return is approved after the applicable inspection or review
• A payment is successfully debited more than once for the same transaction
• Payment succeeds but the order cannot be fulfilled and the transaction requires refund
• An order is confirmed lost and another appropriate resolution cannot be completed
• Another refund is required under applicable policy or law

Non-Refundable Situations

A refund may be declined where the applicable cancellation or return conditions are not met.

Examples may include:

• A return is requested for an ineligible item
• A returned product fails the applicable condition or quality review
• The product has been used, worn, washed, altered or customer-damaged
• A return request is made outside the applicable request period without a qualifying reason
• A cancellation request is submitted after the order has already been dispatched
• A claim is fraudulent, abusive or materially misleading

These exclusions remain subject to rights and remedies that cannot lawfully be excluded.

Refunds for Cash on Delivery Orders

Where an eligible Cash on Delivery order qualifies for a monetary refund, the original payment cannot ordinarily be reversed through the same cash collection process.

The customer may therefore be asked to provide verified refund information such as:

• Account holder name
• Bank account information where required
• IFSC details where required
• Verified UPI information where supported

Customers should provide refund details only through the official channel communicated by BluePeak E-com.

Failed, Pending or Duplicate Payments

Failed or Pending Payment

In some cases, a payment may appear debited from the customer's account while the order remains unpaid, failed or pending due to payment-network processing.

Such transactions may be automatically reversed by the bank or payment provider. If the amount is not reversed within the applicable provider processing period, contact us with the relevant transaction information.

Duplicate Payment

If the same order is successfully charged more than once, contact us with the order number and transaction details.

Once a duplicate successful payment is verified, the duplicate eligible amount will be processed for refund.

Refunds for Approved Returns

A return request does not automatically create a refund entitlement.

Where applicable, the returned item may first undergo inspection or quality review in accordance with the Return Policy.

Once a return is approved for refund, the applicable refund amount can be processed.

Coupons, Discounts and Promotional Benefits

Where an order used a promotional discount, coupon or similar non-cash benefit, the refundable amount will normally be based on the amount actually paid for the eligible item or order.

A promotional benefit that has already expired, was limited to one use or was not purchased with money may not necessarily be restored in cash.

Any specific promotional terms disclosed with the relevant offer will also apply, subject to applicable law.

Payment Disputes and Chargebacks

If you believe there is an incorrect charge, duplicate charge or unresolved transaction issue, please contact BluePeak E-com first with the order and payment information so the transaction can be reviewed.

If a customer separately raises a payment dispute or chargeback with a bank or payment provider, the transaction may also become subject to that provider's dispute process.

We may provide relevant order, payment, delivery or communication records to the payment provider where reasonably required for resolving a transaction dispute.

Consumer Rights

This policy sets out BluePeak E-com's operational cancellation and refund process.

Nothing in this policy is intended to remove, restrict or override rights or remedies that cannot lawfully be excluded.

Where an applicable consumer-law requirement provides a right or remedy beyond these operational terms, the applicable legal requirement will prevail.