Privacy Policy

Scope and Acceptance

This Privacy Policy applies to personal information handled through the BluePeak E-com website and related online shopping, account, order tracking and customer support interactions.

By using the website or voluntarily providing information to us, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.

Information We May Collect

The information collected depends on how you interact with BluePeak E-com.

Account and Contact Information

• Name
• Mobile or telephone number
• Email address, where provided
• Account login and account-related information

Order and Delivery Information

• Billing and delivery address
• Postal code and location information provided for delivery
• Products ordered
• Order number, order status and transaction details
• Return, replacement, cancellation and refund information

Website and Technical Information

• Browser, device and operating-system information
• IP address and similar technical identifiers where collected by the website or hosting infrastructure
• Website activity, pages visited and basic diagnostic or security information

Customer Support Information

If you contact us, we may receive the information contained in your message, enquiry, complaint, feedback or other communication.

How Information Is Collected

Information may be collected when you directly provide it or when it is generated through your interaction with the website.

• When you create or manage an account
• When you browse products or use website features
• When you add products to your cart or place an order
• When you provide billing or delivery information
• When you make or attempt a payment
• When you track an order
• When you request a return, replacement, cancellation or refund
• When you contact customer or grievance support
• Automatically through cookies, server logs and similar website technologies where used

How We May Use Information

Information may be used for purposes connected with operating and supporting the online store, including:

• Creating and managing customer accounts
• Processing and managing orders
• Arranging shipment and delivery
• Providing order status and tracking information
• Processing eligible cancellations, returns, replacements and refunds
• Communicating about orders and customer requests
• Responding to enquiries, complaints and support requests
• Operating, maintaining and improving website functionality
• Detecting or preventing misuse, fraudulent activity and security incidents
• Maintaining records required for business, accounting, tax, dispute or legal purposes
• Complying with applicable legal or regulatory requirements

Orders and Payment Information

Information necessary to process an order may be provided to payment service providers, financial institutions or other service providers involved in completing the transaction.

BluePeak E-com does not need to receive or store every piece of financial information that you provide directly to a payment service provider. The exact information handled by each payment provider depends on the payment method and provider used for the transaction.

Cookies and Similar Technologies

The website may use cookies or similar technologies where necessary for website operation, account sessions, shopping cart functionality, security, preferences or performance.

Your browser may allow you to block or delete certain cookies. Disabling essential cookies may affect features such as account login, cart or checkout functionality.

When Information May Be Shared

We may share information where reasonably necessary for operating the store or providing requested services.

• Payment and transaction service providers
• Courier, logistics and delivery providers
• Hosting, website, security and technical service providers
• Professional advisers or service providers where reasonably required
• Government, regulatory, law-enforcement or judicial authorities where disclosure is required or permitted by applicable law

Information may also be disclosed where reasonably necessary to protect the website, our business, customers or legal rights.

Data Retention

Personal information is not intended to be kept indefinitely without purpose. Different types of information may be retained for different periods depending on why the information was collected.

Information may be retained while reasonably necessary for order fulfilment, customer support, account administration, record keeping, fraud prevention, dispute handling, tax, accounting or other lawful requirements.

Information may be deleted, anonymised or otherwise disposed of when it is no longer reasonably required, subject to applicable retention obligations and legitimate business needs.

Data Security

We aim to use reasonable administrative, organisational and technical measures designed to protect information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, internet transmission, computer system or method of electronic storage can be guaranteed to be completely secure. Customers should also keep account credentials confidential and use reasonable care when accessing their accounts.

Your Privacy Choices and Requests

Subject to applicable law, the nature of the information and appropriate identity verification, you may contact us regarding personal information associated with you.

Depending on the circumstances, requests may include:

• Updating inaccurate account or contact information
• Asking questions about information associated with your account or order
• Requesting correction or deletion where applicable
• Raising a privacy-related complaint or grievance
• Withdrawing a previously provided choice or consent where withdrawal is legally and technically applicable

Certain information may need to be retained where required for legal, tax, accounting, transaction, fraud-prevention or dispute-resolution purposes.

Children's Privacy

BluePeak E-com is a general online retail website and is not designed specifically for children.

Where applicable law requires parental or guardian involvement for processing information relating to a child, the appropriate legal requirements will apply.

Third-Party Services and Links

The website may contain links to or interact with third-party services such as payment providers, courier services or other external websites.

Those third parties may maintain their own terms, privacy policies and information-handling practices. This Privacy Policy does not replace the privacy policy of an independent third-party service.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, business processes, services or applicable requirements change.

The latest version will be published on this page with an updated revision date. Customers are encouraged to review the current Privacy Policy from time to time.