Terms & Conditions

Acceptance of Terms

These Terms and Conditions apply to your use of BluePeak E-com and transactions made through the website.

By accessing the website, creating an account or placing an order, you agree to these Terms and Conditions to the extent permitted by applicable law.

If you do not agree with these terms, you should not use the website for transactions requiring acceptance of these terms.

Eligibility to Use the Website

You should use the website only where you are legally capable of entering into the relevant transaction or are using it under appropriate supervision or authority where required.

You are responsible for ensuring that the information supplied while using the website is accurate and that your use does not violate applicable law.

Customer Accounts

Certain website features may require you to create or use a customer account.

• You should provide accurate and current account information.
• You are responsible for maintaining the confidentiality of your login credentials.
• You should not knowingly allow unauthorised persons to use your account.
• You should contact us if you believe your account has been accessed without permission.

We may restrict access to an account where reasonably necessary for security, misuse prevention, fraud prevention or compliance with applicable requirements.

Products and Product Information

BluePeak E-com displays products available through the online store together with information such as product names, descriptions, images, sizes, colours, prices or other details where applicable.

We aim to present product information accurately. However, colours and visual appearance may vary slightly depending on photography, lighting, screen settings and device display.

Product availability may change and displaying a product on the website does not guarantee continuous availability.

Prices, Taxes and Charges

Product prices are displayed on the website in the manner applicable at the time you view or place the order.

Applicable taxes, shipping charges or other disclosed charges may be included in or added to the order total depending on the product, destination and checkout configuration.

Prices may change from time to time. A later price change does not automatically change an order that has already been validly accepted, except where correction is necessary due to an obvious error or as otherwise permitted by law.

Orders and Order Acceptance

Submitting an order through the website creates a request to purchase the selected products.

An order may be subject to payment confirmation, product availability, address verification, security checks and other reasonable processing requirements.

We may cancel or decline an order where reasonably necessary, including situations involving:

• Product unavailability
• Payment failure or unsuccessful payment verification
• Incorrect or incomplete delivery information
• Technical or pricing errors
• Suspected fraudulent or unauthorised activity
• Legal or regulatory restrictions

Where an accepted prepaid order is cancelled by us and payment has been successfully received, the applicable refund process will be followed.

Shipping and Delivery

Orders are shipped to serviceable locations according to the delivery information provided at checkout and the applicable shipping arrangements.

Delivery estimates are estimates rather than absolute guarantees. Delivery may be affected by courier operations, destination, weather, public holidays, transportation disruption or circumstances outside reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact details.

Order Cancellation

Customer-requested cancellation is generally subject to the order's processing and shipping status and the cancellation rules published on the website.

Once an order has been dispatched or handed to a courier, cancellation may no longer be available and the applicable return process may need to be followed after delivery.

Returns and Replacements

Return or replacement eligibility depends on the reason for the request, condition of the product, applicable request period and the rules published in our Return & Replacement Policy.

Where applicable, products may need to be unused, unworn, unwashed, unaltered and returned with original tags, packaging or accessories.

For claims involving damage, defect, wrong product or missing items, reasonable supporting evidence may be requested.

Refunds

Refunds are processed where applicable for eligible cancellations, approved returns, failed or duplicate payments or other qualifying circumstances.

Refund processing time may include both our internal processing period and additional time taken by banks, payment networks or payment service providers.

Where appropriate, prepaid refunds may be sent back to the original payment method. Other suitable refund methods may be used where necessary.

Acceptable Use of the Website

You must not intentionally misuse S2M Retail Shop or interfere with its normal operation.

Prohibited conduct includes, where applicable:

• Attempting unauthorised access to accounts, systems or restricted website areas
• Using false or misleading information for fraudulent transactions
• Introducing malicious code or attempting to disrupt website operation
• Abusing refund, cancellation, return or promotional processes
• Using the website for unlawful purposes
• Copying or exploiting protected website material without appropriate permission

Intellectual Property

Website branding, original layouts, text, graphics and other proprietary content may be protected by intellectual property rights belonging to BluePeak E-com, the company or their respective licensors.

Nothing in these Terms grants permission to reproduce, commercially exploit or falsely represent ownership of protected website material except where expressly permitted or otherwise allowed by law.

Product images or other third-party material may belong to their respective rights holders.

Third-Party Services and Links

The website may interact with independent third-party services such as payment providers, courier companies, external websites or other technology providers.

Those services may operate under their own terms, privacy policies and operational procedures.

We are not able to control every independent third-party system or service, although this does not limit any responsibility that cannot lawfully be excluded.

Website Availability and Errors

We aim to keep the website and its information reasonably available and accurate, but continuous uninterrupted access cannot be guaranteed.

Website availability may be affected by maintenance, hosting issues, internet disruption, software updates, third-party services or other technical circumstances.

If an obvious typographical, pricing, product or technical error is identified, we may take reasonable steps to correct the information and address affected orders in accordance with applicable law.

Liability and Consumer Rights

Nothing in these Terms and Conditions is intended to exclude, restrict or override rights or remedies that cannot lawfully be excluded under applicable consumer law.

Subject to those rights, we are not responsible for losses caused solely by circumstances outside our reasonable control, misuse of the website, unauthorised use of customer credentials or independent third-party failures for which we are not legally responsible.

Any limitation stated in these Terms applies only to the extent permitted by applicable law.

Events Outside Reasonable Control

Performance of an order or service may be delayed by circumstances outside reasonable control, including severe weather, natural disasters, transportation disruption, government action, strikes, public emergencies, communication failures or major third-party infrastructure disruption.

Where such circumstances occur, reasonable efforts may be made to resume normal processing as circumstances permit.