Clear terms for a clearer shopping journey.

Eligibility to Use the Website

You should use this website and place orders only if you are legally capable of entering into a binding transaction under applicable law.

If you are a minor or are otherwise not legally capable of entering into a contract independently, the website should be used only with the involvement, supervision and consent of a parent or lawful guardian as required by applicable law.

By using BluePeak E-com, you represent that the information you provide in connection with your account or purchase is accurate and that you are authorised to use the relevant payment method and contact information.

Customer Accounts

Certain features of BluePeak E-com may allow or require you to create a customer account.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity carried out through your account where such activity results from use of your credentials.

You should ensure that your name, email address, mobile number, billing details and delivery information remain accurate and up to date.

BluePeak E-com may take reasonable steps to restrict or suspend access where an account appears to be used fraudulently, unlawfully or in violation of these Terms.

Product Information

BluePeak E-com focuses on women's fashion including sarees, kurta sets and short kurtis.

We aim to present product names, descriptions, images, available variants, pricing and other relevant information as clearly as reasonably possible.

Minor variations that naturally occur in colour, pattern placement, texture, finishing or manufacturing may not necessarily constitute a defect where the product otherwise corresponds materially with its description.

Nothing in this section limits any mandatory consumer right available under applicable law.

Orders & Acceptance

Adding an item to your cart does not reserve the product or create a completed sale.

An order is submitted when you complete the checkout process and provide the information required by the website.

Receipt of an order request or automated confirmation does not necessarily mean that the order has been finally accepted or dispatched.

An order may be reviewed before fulfilment for matters including:

• Product availability.
• Payment confirmation.
• Correctness of customer and delivery information.
• Duplicate or unusual transactions.
• Technical errors.
• Suspected fraud or unauthorised payment activity.
• Delivery serviceability.

If we cannot fulfil an order after payment has been successfully received, the applicable amount for the unavailable or cancelled item will be handled in accordance with the applicable refund process.

Pricing, Taxes & Errors

Product prices displayed on the website may change from time to time.

The amount applicable to an order will generally be the amount presented during checkout, subject to correction of obvious technical, typographical or system errors and any mandatory legal requirements.

Applicable taxes, delivery charges or other charges, where any, should be displayed or calculated as part of the checkout process according to the transaction and website configuration.

Payments

Customers must use one of the payment methods made available through the website at the time of checkout.

Payment transactions may be processed through independent banks, payment gateways, payment processors or other financial service providers.

BluePeak E-com may rely on the transaction status communicated by the relevant payment service when determining whether an order payment has been successfully completed.

• You must use a payment method that you are authorised to use.
• You must not knowingly submit fraudulent payment information.
• Payment failures may result from the issuing bank, payment network, gateway, technical systems or other circumstances outside our direct control.
• A failed or pending payment does not automatically establish a successfully paid order.

If money appears to have been debited but the order is not confirmed, please contact us with the relevant order or transaction information so the matter can be reviewed.

Shipping & Delivery

Orders may be fulfilled through third-party courier, logistics or delivery partners.

Any estimated delivery period displayed or communicated is an estimate and may be affected by the delivery location, courier operations, weather, public holidays, transportation disruption, incorrect address information or other circumstances.

Customers are responsible for providing a complete and accurate shipping address and reachable contact information.

Risk, delivery responsibility and other rights relating to goods remain subject to applicable law and the circumstances of the transaction.

Order Cancellation

Cancellation availability may depend on the status of the order and whether processing, packing or dispatch has already started.

Where cancellation is available, customers should submit the request through the method provided on the website or contact customer support.

An order should not be considered cancelled merely because a cancellation request has been submitted. Cancellation is complete when the request is accepted or the order status reflects the cancellation.

Returns, Replacements & Refunds

Eligibility for a return, replacement or refund depends on the reason for the request, condition of the product, applicable time period and the terms of the relevant website policy.

Customers should inspect delivered products within the applicable policy period and contact support promptly where the product is damaged, defective, incorrect or otherwise eligible under the applicable policy.

Where requested, customers may need to provide reasonable supporting information such as:

• Order number.
• Product information.
• Description of the issue.
• Photographs or other reasonable evidence of damage, defect or incorrect delivery.

These Terms do not remove or reduce any mandatory consumer remedy available under applicable law.

Acceptable Use of the Website

BluePeak E-com may be used only for lawful personal shopping, account management, customer support and other legitimate purposes made available through the website.

You must not intentionally:

• Use the website for fraudulent or unlawful transactions.
• Attempt to access another customer's account without authorisation.
• Interfere with website security or authentication systems.
• Introduce malicious software, harmful scripts or destructive code.
• Attempt to obtain unauthorised access to servers, databases or administrative systems.
• Use automated tools in a manner that materially disrupts normal website operation.
• Submit deliberately false order or customer information.
• Engage in activity intended to abuse promotional, payment, cancellation, return or refund processes.

We may take reasonable technical or account-level measures to protect the website and customers from suspected misuse.

Intellectual Property

The BluePeak E-com website may contain brand names, logos, graphics, layout, text, product presentation, website design and other material belonging to BLUEPEAK E-COM PRIVATE LIMITED, its licensors, suppliers or other respective rights holders.

Access to the website does not automatically grant permission to reproduce, republish, commercially exploit, modify, distribute or falsely represent ownership of protected material.

Third-party trademarks, product names and other protected material remain the property of their respective owners.

Third-Party Services

Certain parts of the shopping experience may involve independent third parties such as payment processors, banks, courier partners, hosting providers, communication services or external websites.

Third-party services may be governed by their own terms, policies and operating procedures.

BluePeak E-com is not responsible for the independent content or practices of a third-party website or service that we do not control, except to the extent responsibility cannot legally be excluded.

Privacy & Personal Information

Personal information provided through BluePeak E-com may be processed for account management, order processing, payments, fulfilment, customer support, security, regulatory compliance and other purposes described in our Privacy Policy.

Website Availability & Changes

We aim to keep BluePeak E-com available and functional, but uninterrupted access cannot be guaranteed.

Website functionality may occasionally be affected by:

• Maintenance.
• Software updates.
• Server or network interruptions.
• Payment gateway issues.
• Third-party service disruptions.
• Security incidents.
• Events outside reasonable control.

We may modify, update or discontinue website features where reasonably necessary, subject to any existing customer obligations and applicable law.

Liability & Consumer Rights

BluePeak E-com will not seek through these Terms to exclude any responsibility that cannot lawfully be excluded or restricted.

To the maximum extent permitted by applicable law, responsibility for indirect or consequential losses may be limited where such losses were not reasonably foreseeable or were caused by matters outside our reasonable control.

Nothing in these Terms is intended to limit statutory rights relating to defective goods, deficient services, unfair trade practices, refunds or other remedies that a consumer may have under applicable law.

Events Outside Reasonable Control

Performance of an order or service may sometimes be delayed or affected by circumstances outside reasonable control.

Such circumstances may include severe weather, natural disasters, strikes, transport disruption, government restrictions, network failures, widespread technical disruption, civil disturbance, public emergencies or similar events.

Where such an event occurs, we will aim to take reasonable steps to manage affected customer obligations and communicate where appropriate.

Misuse & Responsibility

You are responsible for losses or claims that result directly from your unlawful misuse of the website, fraudulent activity or deliberate violation of another person's rights, to the extent responsibility may lawfully be imposed.

This provision does not affect mandatory consumer protections or impose responsibility where doing so would be prohibited by applicable law.

Changes to These Terms

BluePeak E-com may update these Terms and Conditions when website functionality, business practices, policies, technology or applicable legal requirements change.

Updated Terms may be published on this page with a revised "Last Updated" date.

Terms applicable to an existing transaction remain subject to applicable law and the terms that governed the transaction when it was entered into, except where a later change is legally required or expressly agreed.

Severability

If a provision of these Terms is found to be invalid, unenforceable or unlawful, the remaining provisions should continue to apply to the extent legally possible.

The affected provision should be interpreted or limited only to the extent necessary to comply with applicable law.

Governing Law & Disputes

These Terms and transactions carried out through BluePeak E-com are governed by the applicable laws of India.

Customers are encouraged to contact BluePeak E-com first where a concern may be resolved through customer support or the grievance process.

Nothing in these Terms prevents a consumer from approaching a court, consumer commission or other authority having jurisdiction under applicable law.

Subject to mandatory jurisdiction and consumer protection requirements, any matter for which the parties may validly choose jurisdiction may be brought before the competent courts at Madurai, Tamil Nadu.