A clearer way to handle returns.
We want your BluePeak E-com shopping experience to remain straightforward even when something does not go as expected. This policy explains when a product may be eligible for return or replacement and how the process works.
From the date of delivery for eligible return or replacement requests.
Last Updated 12 August 2026When can you request a return?
Eligible requests should generally be raised within 7 days from the date the product is delivered.
The product delivered is different from the product ordered.
The product arrives physically damaged or materially affected during delivery.
The product contains a material manufacturing or quality defect.
Where size options apply and the received size does not correspond with the ordered size.
The item received materially differs from the product description or product ordered.
Eligibility for Return or Replacement
BluePeak E-com offers a 7-day return or replacement facility for eligible products, calculated from the date of successful delivery.
A return or replacement request may be considered where:
- A different product was delivered from the product ordered.
- The product was received in a materially damaged condition.
- The product contains a material manufacturing defect.
- The product received materially does not match its description or the product ordered.
- The wrong colour, variant or size was supplied compared with the confirmed order.
- There is another genuine product issue that qualifies under applicable consumer law or this policy.
Eligibility is assessed according to the reason for return, product condition, order details and supporting information provided by the customer.
7-Day Return Window
An eligible return or replacement request should normally be raised within 7 calendar days from the date on which the order is shown as delivered.
For example, if an eligible product is delivered on 1 August, the return request should generally be submitted no later than 8 August.
Requests made after the applicable return period may not be accepted unless required under applicable law or approved after review due to exceptional circumstances.
We recommend inspecting the item soon after delivery so any damage, incorrect product, missing component or other visible issue can be reported within the applicable period.
Condition of Returned Products
Unless the product itself was delivered damaged or defective, an item submitted for return should be kept in substantially the same condition in which it was received.
Where applicable, the returned product should include:
The same item originally delivered with the order.
Brand, size, price and other attached tags should remain intact wherever applicable.
Original product packaging should be included where reasonably possible.
Any matching component, accessory or included item should be returned together.
Products should not be unnecessarily worn, washed, altered, stitched, damaged after delivery, stained, perfumed or otherwise materially changed before being returned.
Trying an apparel item for reasonable fit assessment does not automatically make it ineligible, provided the product remains otherwise unused and in returnable condition.
How to Request a Return
To request a return or replacement, contact BluePeak E-com through the available support channels within the applicable return period.
Please provide enough information to allow us to identify the order and understand the issue.
Provide your order ID or other relevant order information.
Clearly explain why you are requesting a return or replacement.
For damaged, defective or incorrect products, clear photographs or other reasonable evidence may be requested.
Retain the item, packaging, tags and included components until the request has been reviewed.
Return Pickup
Once an eligible return request is approved, a return pickup may be arranged through an available courier or logistics partner, where reverse pickup service is available.
The customer should keep the product securely packed and ready for collection on the scheduled pickup date.
Pickup availability and timing may depend on:
- Customer location.
- Courier serviceability.
- Public holidays or operational disruptions.
- Availability of a reverse logistics partner.
Where reverse pickup is not available for a particular location, our support team may provide an alternative return process where applicable.
Return Inspection
Returned products may be inspected after collection or receipt at the return facility.
The inspection is intended to confirm matters such as:
- Whether the returned item corresponds with the original order.
- Whether the stated issue can reasonably be verified.
- Whether all relevant product components have been returned.
- Whether the product has been materially used, washed, altered or damaged after delivery.
- Whether original tags are present where applicable.
A return will not be rejected merely to avoid responsibility for a genuine defective, damaged or incorrectly supplied product where the customer is otherwise entitled to a remedy under applicable law.
Replacement Process
Where a replacement is available and approved, the replacement process may begin after the return item has been successfully collected or received and any required verification has been completed.
Estimated replacement delivery after successful return collection and processing.
Estimated replacement delivery for other serviceable locations after collection and processing.
Delivery periods are estimates and may vary according to courier serviceability, location, public holidays, transportation conditions or other operational circumstances.
Replacement Stock Availability
Replacement is subject to availability of the relevant product or variant.
If the approved replacement product becomes unavailable, we may offer an appropriate alternative where agreed with the customer or process the applicable refund.
Refunds for Approved Returns
Where an eligible return is approved for refund rather than replacement, the refund will be processed according to the applicable refund procedure.
Refund processing may begin after the returned item has been collected or received and any required return verification has been completed.
Refunds are generally processed back through the original payment method where technically and operationally possible.
After a refund is initiated, the time taken for the amount to appear may depend on the bank, payment provider or payment method.
Situations That May Not Qualify
Subject to mandatory consumer rights and genuine defect or misdelivery claims, a return request may not qualify where the issue results from use or handling after delivery.
Product has been extensively worn or used.
Product has been washed or dry-cleaned.
Product has been altered, stitched or modified.
Product was damaged after successful delivery.
Tags were deliberately removed where tags are required for return verification.
Returned product is different from the product supplied with the order.
Product contains stains, odours or other signs of substantial use after delivery.
Return request is raised after the applicable period without another legal or approved basis for return.
A return solely because of a change of preference, colour preference, style preference or other change-of-mind reason is not guaranteed unless that product or order is specifically shown as eligible for such return.
Colour, Pattern & Apparel Variations
Fashion products may appear slightly different across devices because screen brightness, display settings, photography and lighting can affect how colours appear.
Certain textile or printed products may also contain reasonable variations in print placement, weaving, texture or finishing.
Minor visual variation alone may not necessarily make a product defective if the product otherwise materially corresponds with its description.
This does not apply where a materially different colour, design, product or variant was supplied from the item actually ordered.
Damaged or Incorrect Delivery
If an order arrives visibly damaged, contains the wrong product or appears to have been materially affected during transit, please contact us as soon as reasonably possible within the applicable return period.
We may request clear photographs of:
- The product.
- The affected or damaged area.
- Outer packaging where relevant.
- Product tags or labels.
- Shipping label where needed for order verification.
Supporting evidence helps us understand the issue and coordinate the appropriate resolution.
Size or Variant Exchange
Where exchange functionality is available for a product, a different available size or eligible variant may be requested within the return period.
Exchanges depend on inventory availability at the time the request is processed.
If the requested replacement size or eligible variant is not available, another resolution may be offered according to the circumstances and applicable policy.
Refused or Undeliverable Orders
If a shipment is refused without an eligible reason, repeatedly cannot be delivered because the customer is unavailable, or contains incomplete or incorrect address information supplied during checkout, the shipment may be returned to the sender.
Any subsequent refund or re-shipment will be handled according to the payment status, shipping circumstances, applicable charges and mandatory consumer rights.
Return Process Misuse
BluePeak E-com may review or restrict a return request where there is reasonable evidence of attempted fraud or misuse.
Examples may include:
- Returning a different product from the product delivered.
- Deliberately damaging an item after delivery.
- Providing fabricated evidence.
- Repeatedly abusing return or refund processes.
Any such review will remain subject to applicable consumer protection requirements.
Your Consumer Rights
This Return Policy is intended to explain BluePeak E-com's operational return process. It does not exclude or reduce any mandatory right or remedy available to a customer under applicable law.
If a product is genuinely defective, incorrectly supplied, materially misrepresented or otherwise gives rise to a mandatory consumer remedy, this policy will be applied consistently with applicable consumer protection law.
Return & Grievance Support
For a return request, replacement query or grievance concerning an order, you may contact BluePeak E-com using the following details.
34/1, Shop No.1/B, Rila Tower, FF Road, Goripalayam, Tallakulam, Madurai North, Madurai, Tamil Nadu, India, 625002
Request to resolution, step by step.
Raise the request within the applicable return period.
We review the order details and reason for the request.
Eligible products may be collected through an available courier partner.
Returned products may undergo a reasonable verification.
Approved requests move to replacement or applicable refund processing.
Tell us what went wrong.
Keep your order ID and relevant product details ready and contact BluePeak E-com for assistance.