From our store to your doorstep.

Order Processing & Confirmation

Once an order is successfully placed, BluePeak E-com may review the order details, product availability, payment status and delivery information before dispatch.

Order processing generally includes:

• Order and payment verification.
• Product availability confirmation.
• Preparing the ordered product for shipment.
• Packaging and shipping-label preparation.
• Handover to an available courier or logistics partner.

Estimated Delivery Time

Delivery time may vary depending on your location, courier serviceability, product availability and operational conditions.

These delivery periods are estimates rather than guaranteed delivery dates. Orders may occasionally arrive earlier or later depending on courier operations and circumstances affecting transportation.

Business Days

Unless otherwise stated, references to business days generally exclude Sundays and applicable public or courier holidays.

Orders placed around public holidays, major festivals or periods of unusually high order volume may require additional processing or transit time.

Shipping Charges

Any applicable shipping or delivery charge will normally be displayed during the cart or checkout process before the order is completed.

Shipping charges may depend on:

• Delivery destination.
• Order value.
• Available shipping method.
• Courier or logistics requirements.
• Any shipping promotion active at the time of purchase.

Where free shipping is offered, applicable conditions may be displayed on the website or during checkout.

Shipment Tracking

Once tracking information becomes available, customers may receive shipment or tracking information through the website, account, email, SMS or another available communication method.

Courier tracking information may sometimes require time to update after the shipment has been handed over to the logistics partner.

Shipping Address & Contact Information

Customers are responsible for entering a complete and accurate delivery address while placing an order.

Please check the following information carefully:

Changing the Delivery Address

If you notice an address error after placing an order, contact BluePeak E-com as soon as possible.

An address change may be possible only while the order is still being processed and before it has been handed over to the courier.

Once an order has been dispatched, we cannot guarantee that the courier will allow the destination address to be changed.

Possible Delivery Delays

Although we aim to deliver orders within the estimated period, circumstances beyond normal operational control can sometimes result in delays.

Delivery may be affected by:

• Severe weather or natural events.
• Public holidays or festival periods.
• Transport or courier disruption.
• Remote or difficult-to-service delivery areas.
• Incorrect or incomplete customer information.
• Unexpected courier network congestion.
• Government restrictions or local disruptions.
• Technical or operational issues.

If a meaningful delay becomes known to us, we may provide available information through the order status or customer communication channels.

Delivery Attempts

Courier partners may attempt to contact the recipient using the telephone number provided with the order.

The customer should make reasonable arrangements to receive the shipment at the provided delivery address.

Where delivery cannot be completed because the recipient is repeatedly unavailable, unreachable or refuses the shipment, the parcel may eventually be returned to the sender according to courier procedures.

Delivery Verification

Depending on the courier and shipping method, delivery may require reasonable verification such as an OTP, signature, recipient confirmation or another delivery confirmation method.

Partial Shipments

An order containing multiple products may occasionally be shipped in more than one package if required for operational or fulfilment reasons.

In such a situation, packages may receive separate tracking details and may arrive at different times.

A partial delivery does not automatically mean that the remaining products have been cancelled.

Serviceable Locations

Delivery is available only to locations that can be serviced by the courier or logistics network available for the relevant order.

Serviceability can change due to courier operations, location restrictions or other logistical conditions.

If an order cannot be delivered because the location is not serviceable and payment has already been successfully collected, the affected order may be cancelled and the applicable amount processed in accordance with our Refund & Cancellation Policy.

Damaged, Opened or Incorrect Parcel

Please inspect the shipment reasonably soon after delivery.

If the product arrives materially damaged, defective or incorrect, contact BluePeak E-com within the applicable return period.

We may request reasonable supporting information, including:

• Order ID.
• Photographs of the product.
• Photographs of the affected or damaged area.
• Outer packaging where relevant.
• Shipping label where necessary for verification.

Missing Item From a Shipment

If a delivered shipment appears to be missing an ordered item, first check whether the order was divided into multiple packages.

If the tracking or order information does not indicate a separate shipment, contact our customer support team with the relevant order details.

Return to Origin (RTO)

A shipment may be returned to BluePeak E-com or its fulfilment point if the courier is unable to complete delivery.

Common reasons may include:

Any refund or re-shipment following an RTO will depend on the reason for non-delivery, payment status, applicable shipping charges and relevant customer rights.

Refused Delivery

If a customer refuses a valid shipment solely because of a change of mind, this does not automatically create entitlement to a full refund.

Any refund after the parcel returns to the sender will be handled according to the circumstances of the order, applicable policies and mandatory consumer rights.

Lost Shipment

If courier tracking indicates an unusual or prolonged delay, customers may contact BluePeak E-com for assistance.

Where a shipment is reasonably confirmed as lost before successful delivery, BluePeak E-com may coordinate an appropriate resolution, which may include replacement where available or an applicable refund.

Order Cancellation Before Dispatch

Where available, customers may request cancellation before an order has been dispatched.

Once the shipment has been handed over to a courier, normal cancellation may no longer be possible.

Customer Responsibility

To help avoid delivery problems, customers should:

• Provide accurate shipping information.
• Provide a reachable mobile number.
• Review order information before completing checkout.
• Monitor available order and tracking updates.
• Make reasonable arrangements to receive the parcel.
• Inform BluePeak E-com promptly if a material delivery issue becomes known.

Consumer Rights

This Shipping Policy describes BluePeak E-com's operational shipping process and does not exclude, restrict or reduce any mandatory consumer right available under applicable law.

Shipping & Grievance Support

For delivery questions, tracking concerns, delayed shipments or other shipping-related assistance, contact BluePeak E-com using the details below.